Frequently Asked Questions about
Frequently Asked Questions about
1. Sizing Concerns : Our size chart is meticulously detailed on each product page. It’s crucial to measure yourself accurately using the provided guidelines before ordering. Keep in mind that different styles might have unique fits; for instance, a fitted dress could run smaller than a loose-fitting blouse. If you’re unsure, our customer service is always ready to assist.
2. Fabric Quality : We pride ourselves on sourcing top-notch materials. From breathable cotton ideal for daily wear to luxurious silk for special occasions, every fabric is chosen with care. Product descriptions clearly state the composition, so you know exactly what you’re getting.
3. Care Instructions : To maintain the pristine condition of your clothing, adhere to the care labels sewn inside. Most items tolerate gentle machine washes, but delicate pieces, like lace tops or embroidered garments, often require hand washing and air drying to preserve their intricate details.
4. Shipping Details : Domestic orders usually reach you within 3 - 5 business days, while international shipments might take 7 - 15 business days, subject to customs clearance. Once dispatched, you’ll receive a tracking number to track the package’s journey.
5. Returns and Exchanges : We understand changes of mind and sizing issues happen. Unworn, unwashed items with intact tags can be returned or exchanged within 30 days of receipt. Defective products have a 60-day return window. Initiate the process by contacting our customer support.
6. Payment Options : For your convenience, we accept major credit cards like Visa, MasterCard, and American Express. Additionally, secure payment gateways such as PayPal are also available, ensuring your financial data stays protected during transactions.
7. Customization Availability : Currently, a select range of our items offer customization. Check the “Customize” tab on our website for options. If you have unique customization ideas, reach out to us, and we’ll explore possibilities and costs.
8. Style Recommendations : If you’re torn between styles or need fashion advice, our team of fashion consultants is at your service. You can contact them via email or live chat, sharing details about your body type and occasions you plan to wear the clothes for personalized suggestions.